ISV code aborted the operation.

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When writing a Microsoft Dynamics CRM plugin, you might come across the dreaded “ISV code aborted the operation” (isvaborted) error – code -2147220891 or 80040265.

In my experience this means the plugin is calling itself. For example, if your plugin fires on change of estimatedvalue on Opportunity, and your plugin updates estimatedvalue, you’re going to get an infinite loop.

Nip it in the bud with this simple line:

if (context.Depth > 1) {
                trace.Trace("Plugin has called itself. Exiting.");
                return;
            }

Configuring the Outlook Plugin: “A duplicate value cannot be inserted into a unique index.”

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Ever get this when configuring the Outlook client?

Error| Exception : A duplicate value cannot be inserted into a unique index.
[ Table name = MetadataSchema.EntityClientStatistics,Constraint name = PK__MetadataSchema.EntityClientStatistics__00000000000007A9 ] at System.Data.SqlServerCe.SqlCeCommand.ProcessResults(Int32 hr)
at System.Data.SqlServerCe.SqlCeCommand.ExecuteCommandText(IntPtr& pCursor, Boolean& isBaseTableCursor)
at System.Data.SqlServerCe.SqlCeCommand.ExecuteCommand(CommandBehavior behavior, String method, ResultSetOptions options)
at System.Data.SqlServerCe.SqlCeCommand.ExecuteNonQuery()
at Microsoft.Crm.Application.SMWrappers.CrmSqlCeCommand.<ExecuteNonQuery>b__0()
at Microsoft.Crm.Application.SMWrappers.CrmSqlCeCommand.ExecuteCommandWithRetry[TResult](Func`1 body, Int32 retryCount)

Simple solution: Uninstall the plugin profiler.

Perform a Mileage Expense Calculation Using EasyPlugins

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We’ve recently deployed a few custom plugins based on the EasyPlugins tool for Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM 2015, available for free on CodePlex. In this blog we’d like to share some of the things we’ve learned, since the tool is great but not very well documented.

In this blog we’ll review how to calculate an expense mileage reimbursement amount. There are other ways to do this, but this way allows for business users to manage reimbursement rates and effective dates. I’m also making it it slightly complex because I want to demonstrate some of the things that aren’t covered in the official documentation.

In my example, I have:

  • An entity called ics_expense that contains:
    • A date (ics_date) that, by business requirement, the user must be able to leave blank. If they do, the date will default to today.
    • The per-mile rate that was applied (ics_permilerate), a Currency value.
    • A distance value (ics_distance) as a Decimal value.
    • An Amount value (ics_amount), also a Currency, that represents the amount to be paid to the employee.
    • An Option Set (picklist) (ics_type)
      • 100000000 : Itemized Expense
      • 100000001 : Mileage
  • An entity called ics_mileagereimbursementrate, which contains:
    • An effective start date (ics_effectivestartdate) as a Date
    • An effective end date (ics_effectiveenddate) as a Date
    • A reimbursement rate (ics_reimbursementrate) as Currency.

When the Expense is saved, this plugin should:

  • Identify if the user filled in the date (ics_date), if not default it to today.
  • Pull the mileage reimbursement rate that should be applied based on that date. (Design assumption is that there’s only one rate applicable for a given date.)
  • Calculate the amount to reimburse.
  • Fill in the total amount on the Expense but only if it’s of type Mileage.

Here’s the approach:

  1. Stage the data (left side of the EasyPlugins screen)
    1. Pull down the user-input date, the type, and the distance and store them in variables local to EasyPlugins.
    2. Determine if I need to use the user’s date or default it to today.
    3. Pull down the appropriate rate.
    4.  Calculate the total reimbursement.
  2. Update the Expense (right side of the EasyPlugins screen)
    1. Set the Per Mile and total expense fields on the Expense.
    2. Set the date on the Expense if the user left it blank.

Start by creating a new Plugin using EasyPlugins (easyplugins.codeplex.com) – install the package then access it under Settings -> EasyPlugins then selecting New -> Plugin. Give it a name and set it to run PostCreate, Post Update, and Synchronously.

First I need to stage up some data on the left side. First, I’m going to pull down the metadata from the entity. Add Attributes:

  • ics_date – becomes #p1
  • ics_distance – becomes #p2
  • ics_type – becomes #p3

For these, we want the State to be “after action” since we want the value the user actually input.

Now, we determine whether to use the user’s date or ours. To do this, we check if the user input one and if so use that, otherwise make a new one. To do this we use C# syntax in a Calculated field:

#p1 == null ?
DateTime.Today :
#p1

ep-1
Hit Test to make sure your expression is syntactically correct. This will place your new value in #p4.
You may find this syntax unfamiliar. In a more familiar format, it might look like:

if (p1 == null)
#p4 = new DateTime();
else
#p4 = #p1;

Now, find the Expense reimbursement rate to use. We need to find the rate that applied as of the date of the Expense, which is now held in #p4. To do this, we need to find the rate with an effective start date in the past, an effective end date in the future. Construct an Advanced Find like this – the dates you use don’t matter at this point. Make sure the reimbursement rate is in the returned values – add it using Add Columns.

Download the FetchXML. A few edits you need to make:

  1. Delete all attributes except ics_mileagereimbursementrate. That’s the number we’re really after.
  2. In the date fields, replace the value of the date with your calculated date variable, #p4.

It’ll look like this when ready:

<fetch version="1.0" output-format="xml-platform" mapping="logical" distinct="false">
  <entity name="ics_mileagereimbursementrate">
    <attribute name="ics_reimbursementrate" />
    <order attribute="ics_reimbursementrate" descending="false" />
    <filter type="and">
      <condition attribute="ics_effectivestartdate" operator="on-or-after" value="#p4" />
      <condition attribute="ics_effectiveenddate" operator="on-or-before" value="#p4" />
    </filter>
  </entity>
</fetch>

Remember, our assumption going in was that there’s only one reimbursement rate that applies for a given date. So this should only return one record.

Now drop it in a Request parameter. In this case the Aggregate Function is “First” since we are expecting only one record to come back and we want the value from the first returned record.
ep-3
The results of this will be placed in an array called #p5.

The last thing to do is to use this rate to calculate the actual amount to reimburse. Enter a Calculated parameter and use this syntax:

Convert.ToDecimal(#p5[0]) * #p2

We need to be careful here.

  • #p2 is the mileage and is a Decimal value. So to make sure we’re calculating apples to apples, we need to convert the value returned from the query by using Convert.ToDecimal (C# syntax).
  • #p5 is the results of our query. Since we didn’t use an aggregate function, it comes back as an array. Rather than using the variable #p5 straight-up, we need to force it to read the first record, thus the [0] syntax.

ep-4
And that’s #p6, the actual amount to pay the employee.

Phew. A lot of work but our data is now staged and ready to go. To recap:

  • #p1 is the date the user set on the entity.
  • #p2 is the distance traveled as provided by the user.
  • #p3 is the option set that indicates the type of Expense (mileage or otherwise).
  • #p4 is the date the expense occurred – either provided by the user or defaulted to today.
  • #p5 is the array of expense rates that encompass your effective date.
  • #p6 is the total reimbursable amount (distance * rate).

First, we need to update the Expense with the mileage rate and the calculated value. On the right side, Add an Update record.

  • Entity is ics_expense.
  • Where ID = #id (Current ID) – we’re updating the current record, not anything related.

But how do we filter it so that this only happens if the type is Mileage on the Expense? We need to get it to read the Option Set (picklist) value. That’s stored in #p3. Option Sets are managed by EasyPlugins with a Code and a Label attribute. To get at them, you need to use:

#p3.Code

But since we are looking for a Condition here, you need to force the Code value to a String and then check if it’s the value you’re after.

#p3.Code.ToString().Equals("100000001")

Tricky, but that’s what worked for me. Then, just set the value of the amount and the rate.
ep-5
Then, set:

  • ics_amount = #p6
  • ics_permilerate = #p5[0]

What’d we miss? We didn’t set the Date. We need to use a separate Action step because we only want to override it if the user didn’t fill it out, regardless of the type of Expense. (The last Action only applied to Mileage records.)

Last step: make another Update action.

  • Entity = ics_expense
  • Filter = #p1 == null (you can check if a variable is null with a simple == operator like this)
  • Where ID = #id

And set the date field to #p4.
There you have it, folks.

E-Mailing Line Item Details

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It’s great how everything in CRM uses the XRM object model – it’s so easy to link entities.

But sometimes it can be annoying. Like, what if I want to e-mail a Quote to a customer, or to an internal customer service person who may not be a CRM user? I can’t just drop the line items into an workflow email since it’s a 1:N.

I created a custom workflow activity that does just this. It takes a sales entity’s line items (Opportunity Product, Quote Detail, Order Detail, or Invoice Detail) and assembles it into a string that you can drop into an email. It’s configurable on how it handles bundles and with currency symbols.

Check it out on Codeplex!

Codeplex Project

Business Process Flows: Tweak A Global Process Based on User’s Role

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I recently had a requirement for Business Process Flows – a pretty standard lead to order process. The challenge was that the client had an optional first stage they called “pre-lead,” which would only apply to users on a certain inside sales team. In other words, when the Lead was created by Steve, it was supposed to get process A; but if started by Sally, it’d get process B.

Normally you could do this with two flows controlled by user roles and prioritization. But it was important that everyone have access to both flows since both types of resources could work on a given opportunity, so that was out.

The solution was to create two flows and assign it at the time the record is created.

On the User record, create a flag indicating which process they should default to.  I called it ics_defaultleadstoprelead. You’ll also need a system field on the Lead, which I called ics_processflowset, defaulted to no.

We’re going to use Xrm.Page.data.process.setActiveProcess() for this, but the gotcha is that you can’t use it on create. So our logic is:

  • If Form Type == Create
    • Hide Business Process Flow
  • Else
    • If the type has not been set yet (ics_processflowset == no)
      • Determine which process flow should be active on the Lead based on the flag on the User.
      • Set the type.
      • Set the flag (ics_processflowset) to not change it later.
    • Show the flow.

Here’s the code. It utilizes a utility library I have.

  • ics_util.getSingleton() fires a Fetch and returns one field from one returned record. This is very useful for pulling one attribute off of a given record where I have a GUID.
  • ics_util.setFieldValue() just sets a field value.

 

var ics_lead = function () {
	
	SetDefaultLeadState = function () {
	
		if (ics_util.getFormType() === ics_util.FORM_TYPE_CREATE)
		{
			Xrm.Page.ui.process.setVisible(false);
		}
		else
		{
			Xrm.Page.ui.process.setVisible(true);
			if (ics_util.getFieldValue("ics_processflowset") === false)
			{
				var fetch = 
				'<fetch version="1.0" output-format="xml-platform" mapping="logical" distinct="false">'+
				'  <entity name="systemuser">'+
				'    <attribute name="systemuserid" />'+
				'    <attribute name="ics_defaultleadstoprelead" />'+
				'    <order attribute="ics_defaultleadstoprelead" descending="false" />'+
				'    <filter type="and">'+
				'      <condition attribute="systemuserid" operator="eq-userid" />'+
				'    </filter>'+
				'  </entity>'+
				'</fetch>';
				
				var tupleValue = ics_util.getSingleton(fetch,"ics_defaultleadstoprelead",false,"There has been an error determining if this should be a pre-lead. (fetch)");

				// (User entity) Default Leads to Pre-Lead? (ics_defaultleadstoprelead) - "Default to Prelead" = 0; "Default to Lead" = 1
				
				// Automatically set lead or prelead process
				if (tupleValue) 
				{
					Xrm.Page.data.process.setActiveProcess(this.PROCESS_ID_NO_PRELEAD, this.onSetActiveProcess);
				}
				else
				{
					Xrm.Page.data.process.setActiveProcess(this.PROCESS_ID_PRELEAD, this.onSetActiveProcess);
				}
				ics_util.setFieldValue("ics_processflowset",true);
			}
		}
	
	};
	
	OnSetActiveProcess = function(returnStatus){
		
		switch (returnStatus) {

		case "success":
			//alert("success");
		break;

		case "invalid":
			alert("There has been an error determining if this should be a pre-lead. (setActive Process returned invalid)");
		break;
		}

	};
	return {
		setDefaultLeadState : SetDefaultLeadState,
		onSetActiveProcess : OnSetActiveProcess,
		PROCESS_ID_PRELEAD : "15dbaafe-xxxx-xxxx-xxxx-990bcd934931",
		PROCESS_ID_NO_PRELEAD : "5db8867d-xxxx-xxxx-xxxx-67afb06a53c9" 
	};
	

}();

Associate A Record To One of Two Entity Types (CRM 2011)

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Here’s another old blog I’m republishing. This functionality is now native in CRM 2013 and CRM 2015 as Business rules.

Sometimes, you want to one same entity and associate it to two other entity types. For example, you might have a License that could apply to either an Account or a Contact. You could create two entities – an “Account License” and a “Contact License,” or you could use this simple technique to use one entity that appears to be linked to a Contact or an Account.

Here’s how:

  1. Create your new entity.
  2. On the Entity form, add three fields:
    1. A “Two Options” field called “Owned By,” and set option 0 to be Account and 1 to be Contact. Set the default to Account (1).
    2. A Lookup to a Contact called something like “Owner (Contact)”
    3. A Lookup to an Account called something like “Owner (Account)”.
  3. Create a new Web Resource with the following code:
    function licenseOnLoad()
    {
            if (Xrm.Page.ui.getFormType() == 1)
            {
                            // On form create (formType = 1), the system will map either the Contact or Account that it was created from.
                            // We defaulted the Owned By to assume it's an Account.
                            // So if it's a Contact, change the field.
                              if (Xrm.Page.data.entity.attributes.get("new_ownercontact").getValue() != null)
                              {
                               Xrm.Page.data.entity.attributes.get(“new_ownedby”).setValue(0);
                              }
            }
            // Disable this field in all cases, not just on create.
        Xrm.Page.ui.controls.get("new_ownedby").setDisabled(false);
            // Call the below function which will display only Account or Contact to the user.
            accountContactToggle();
    }
    
    function accountContactToggle()
    {
        // Toggles ownership field (contact/account) based on the user input.
            var ownedBy = Xrm.Page.data.entity.attributes.get("new_ownedby").getValue();    // Account = 0; Contact = 1
            if (ownedBy == 1) // Account
            {
                            Xrm.Page.ui.controls.get("new_ownercontact").setVisible(false);
                            Xrm.Page.ui.controls.get("new_owneraccount").setVisible(true);
            }
            if (ownedBy == 0)  // Contact
            {
                            Xrm.Page.ui.controls.get("new_ownercontact").setVisible(true);
                            Xrm.Page.ui.controls.get("new_owneraccount").setVisible(false);
            }
    }
    
  4. In the Form Properties, in the Events tab, add the new Web Resource and set the onLoad() to call the new licenseOnLoad() function.

As this is jScript, if you are deploying on mobile platforms, be careful.

One drawback to this approach is that if the user creates a License but not from Account or Contact, such as from the FILE tile in the top left, there will be no mapping to indicate Account or Contact ownership, so the License will always be associated to Account. You can enforce this with process or provide a Dialog or Workflow to allow users to fix retroactively.

How to Flip Sender and Recipient in a Phone Call Record

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There is an annoying tendency in Microsoft Dynamics CRM 2011 for the system to set the Recipient of a Phone Call incorrectly. For example, when adding a Phone Call to a Case, it assumes the Recipient is the Account of the Case it is tied to and marks the call as Incoming.

preview flip sender (1)

It doesn’t make sense that an Incoming call would be directed to an Account. Rather, it should be a User.

The business rule I needed to implement was:  if the call is Incoming, the Recipient must be a User and conversely, if the call was Outgoing, the Sender must be a User.

Here is some scripting you can implement – based on Rajeev Pentyala’s blog based here: http://rajeevpentyala.wordpress.com/2012/04/02/get-and-set-partylist-fields-using-jscript/
It’s tricky to work this out since there are Activity Parties / Party Lists involved.

Note here that I have some utility functions that contain some Xrm.Page functions. This will make it easier to update encase there is another change in Microsoft’s syntax such as the 4.0 to 2011 transition.

Here are my definitions:

· getFieldValue returns Xrm.Page.data.entity.attributes.get(field).getValue()
· getAttribute returns Xrm.Page.getAttribute(field)
· getAttributeValue returns Xrm.Page.getAttribute(field).getValue()

First, the following function will return true if the field contains a record of the type you need. For example, if you want to see if Sender is a User, send it “from” and “8”. This just pulls the values from the array and if it finds one of the type you need, returns true.

function isPartyPresent(field, type)
{

      // Parameters :
      // Field is the field to look in
      // Type is the ObjectTypeCode of the thing you are looking for (eg 8 = User)
      var partyArray = getAttributeValue(field);
      if (partyArray == null)
      {  // If partyArray comes back null, there is nothing there, so there is no party present.
            return false;
      }
      for (var indxParties = 0; indxParties < partyArray.length; indxParties++) {
      if (partyArray[indxParties].type == 8) {
            return true;
      }
}
return false;
}

Next, implement a quick function that will tell you if there is an “inversion.”

function detectPartyInversion()

{
      var direction = getFieldValue("directioncode");
      // Direction -> Incoming = 0 (False) and Outgoing = 1 (true)
      if ((direction == false) && (isPartyPresent("to",8) == false ))
      {
            return true;
      }
      if ((direction == true) && (isPartyPresent("from",8) == false ))
      {
            return true;
      }
      return false;
}

This allows us to implement a pretty simple handler to detect the inversion and correct it.

function invertedPartyHandler()
{          
      if (detectPartyInversion())
      {
            var recipient = getAttribute("from");
            var sender = getAttribute("to");
            var recipientValues = getAttributeValue("from");
            var senderValues = getAttributeValue("to");
            sender.setValue(recipientValues);
            recipient.setValue(senderValues);
      }
}

Finally, we can run this check onLoad.

function phoneCallOnLoad()
{
      if (getFormType() == 1)
      {
            invertedPartyHandler();
      }
}

All that’s left to do is to add the phoneCallOnLoad() function to the onLoad event of your form.

How to Prevent Ribbon Actions Based on User Input (CRM 2011)

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To kick things off, here’s a classic blog from a few years back.

Alright ladies and gents, this is a fairly hefty blog post but is also very informative.

I was once asked to implement a requirement where orders could not be submitted if one or more Quote Products was a write-in in Microsoft Dynamics CRM 2011.

To do this, we needed to modify the button in the Ribbon that submits the order. Here’s a simple way to do that. It looks complicated but it’s really not that bad!

Here’s a step-by-step guide:

Using the Visual Ribbon Editor on Codeplex (http://crmvisualribbonedit.codeplex.com/) , open your Organization and the Quote entity.

Notice that the Create Order button is there, but since it’s a System button, it can’t be edited. So we’re going to have to replace it with our own. Make a new button and copy the Display Rules from the native button. In this case, the “Entity Salesorder Privilege = Create Basic” rule is an EntityPrivilegeRule. Under Enable Rules, copy the JavaScript path and function names into two new rules. Hold off on the Action section for now.

Your new button’s configuration will look like this so far:

1

2

3

Now comes the harder part. You need to make your own jScript function that will run a quick web service call to see if there are any Quote Products that are write-ins.

First, make an Advanced Find with the query you want. In this case, we are looking for Quote Products where the Quote is the specific one we are on. So when making the Advanced Find, pick any Quote in the system for now. Later we’ll have the jScript swap out the individual Quote GUID on the fly.

Here is our Advanced Find:
4

Download the FetchXML into a Text file. This is going to be added to jScript so we need to wrap each line in quotes to turn it into a string (meaning the single tick at the beginning and the single tick at the end, the plus concatenating it):

'<fetch version="1.0" output-format="xml-platform" mapping="logical" distinct="false">'+
' <entity name="quotedetail">'+
' <attribute name="productid" />'+
' <attribute name="productdescription" />'+
' <attribute name="priceperunit" />'+
' <attribute name="quantity" />'+
'<attribute name="extendedamount" />'+
' <attribute name="quotedetailid" />'+
' <order attribute="productid" descending="false" />'+
' <filter type="and">'+
' <condition attribute="isproductoverridden" operator="eq" value="1" />'+
' </filter>'+
' <link-entity name="quote" from="quoteid" to="quoteid" alias="ad">'+
' <filter type="and">'+
' <condition attribute="quoteid" operator="eq" uiname="Interested in our newer offerings (sample)" uitype="quote" value="{6EE28A24-602A-E111-8EBC-1CC1DEE87ACD}" />'+
' </filter>'+
' </link-entity>'+
' </entity>'+
'</fetch>';

Now we are going to make a jScript function out of this that will tell us the quantity of Quote Products that match. This requires the XRMServiceToolkit from Codeplex (http://xrmservicetoolkit.codeplex.com/). You don’t have to know how it works. Download the code from Codeplex and add it to your system as a Web Resource of type Script. Then add the Web Resource to your form (Form Properties, then Form Libraries). Back in your text editor, make a jScript function out of your query.

function getQuantityWriteInOrders()

{

var fetchQuery =
'<fetch version="1.0" output-format="xml-platform" mapping="logical" distinct="false">'+
' <entity name="quotedetail">'+
' <attribute name="productid" />'+
' <attribute name="productdescription" />'+
' <attribute name="priceperunit" />'+
' <attribute name="quantity" />'+
' <attribute name="extendedamount" />'+
' <attribute name="quotedetailid" />'+
' <order attribute="productid" descending="false" />'+
' <filter type="and">'+
' <condition attribute="isproductoverridden" operator="eq" value="1" />'+
' </filter>'+
' <link-entity name="quote" from="quoteid" to="quoteid" alias="ad">'+
' <filter type="and">'+
' <condition attribute="quoteid" operator="eq" uiname="Interested in our newer offerings (sample)" uitype="quote" value="' + Xrm.Page.data.entity.getId() + '" />'+
' </filter>'+
' </link-entity>'+
' </entity>'+
'</fetch>';
var returnArray = XrmServiceToolkit.Soap.Fetch(fetchQuery);
if (returnArray == null)
{ return null; }
return +returnArray.length;
}


A couple of things here. Note that in the “condition attribute” clause, I replaced what was the GUID from the Fetch download with the Xrm.Page.data.entity.getId() method. This will insert the GUID of the current Quote you are on at run-time. In short, it makes the query say, get me a list of Quote Products that are write-ins that are associated to the Quote I am looking at right now.

XRMServiceToolkit will return the results of the query as an array. Since we are only interested in the quantity, we can just return the length of the array. The + operator forces the return to an integer value.

Now we create the control function. This will simply run the query, get how many Quote Products match, and if the number is greater than zero, die.

function checkOrders()
{
if (getQuantityWriteInOrders() == 0 )
{
acceptQuoteOrCreateOrder();
}
else
{
alert ("You can not submit orders with write-in products.");
return null;
}
}

Where did acceptQuoteOrCreateOrder() come from? It’s the native function within CRM that pops the Quote Submit screen. We know this from the definition of the original Create Order button back in the Ribbon editor:

5

Basically, the checkOrders function runs the query and only lets you submit the order if the quantity of Write-In products is zero.

Take the two functions and add them to CRM as a Web Resource, then add it to the Form. Your form Properties will look like this:

6

No need to set triggers onLoad, onSave or onChange since we are going to fire this code when the user clicks the Ribbon button.

Now, we need to add the Action to our new custom button. Back in the Ribbon editor, add a JavaScript function under the Action tab.

5

checkOrders is the name of the function we wrote above. To get the Library URL, it’s at the bottom of the Web Resource configuration screen:

ribbon8

In this case, we pull off the beginning part and keep everything after WebResources; start with one slash not two (“/WebResources/new…”)
Lastly, use the toggles in the Sequence field to bump the button left or right to be next to the old one.

Once you save your Ribbon in the Editor, your new button will be published.

Once it works, you change the Label of the new one to “Create Order” and disable the original button by clicking Hide. Even though you’ve replaced the button, it looks like the original button to users.